jiligame Privacy
Policy

jiligame ("we", "us", "our", or "jiligame") is committed to protecting the privacy and personal data of all players who register and use the jiligame online casino and sports betting platform at jiligame.cam. This Privacy Policy has been prepared in accordance with the data protection obligations imposed by jiligame's international gaming licence and applicable data protection principles recognised globally, including the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity, and accountability.

This Privacy Policy applies to all personal data collected by jiligame in connection with your use of the jiligame platform — including account registration, deposits and withdrawals via JazzCash, EasyPaisa, and Pakistani banking channels, gameplay activity, customer support interactions, and all other services provided under the jiligame brand.

For the purposes of this Privacy Policy, jiligame acts as the data controller in respect of personal data collected from players using the jiligame platform. As data controller, jiligame determines the purposes for which, and the means by which, your personal data is processed.

jiligame is operated under an international gaming licence. The entity responsible for the jiligame platform and for compliance with data protection obligations in connection with the jiligame service can be contacted via the details set out in Clause 15 (Contact Us) of this Privacy Policy.

Where jiligame engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors, and cloud hosting providers — those third parties act as data processors operating under jiligame's instructions and are contractually bound to maintain appropriate data protection standards.

jiligame collects the following categories of personal data in connection with your use of the platform:

jiligame collects your personal data through the following channels:

4.1 Direct Collection

The majority of your personal data is collected directly from you when you: register a jiligame account; complete the KYC verification process by submitting identity documents; make a deposit or request a withdrawal via JazzCash, EasyPaisa, or a Pakistani bank; contact jiligame's support team via live chat or email; or respond to a jiligame promotional communication.

4.2 Automated Collection

When you access the jiligame platform, certain technical and usage data is collected automatically by our platform infrastructure. This includes your IP address, device identifiers, browser type, operating system version, pages visited within the platform, game sessions initiated, and session timestamps. This data is collected through server logs, session cookies, and platform analytics tools operated by jiligame.

4.3 Third-Party Sources

jiligame may receive supplementary data about you from the following third-party sources in limited circumstances:

• KYC verification service providers — who may return identity verification results and fraud risk scores based on documents you submit;
• Payment processors — who may provide transaction reference numbers and payment authentication confirmations in connection with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast transactions;
• Fraud prevention databases — which jiligame may query to identify known fraudulent identities or payment methods;
• Regulatory bodies — from whom jiligame may receive instructions regarding specific accounts in connection with legal or licensing compliance obligations.

jiligame uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your jiligame player account, including managing your PKR wallet balance, bonus credits, and wagering history;
• Identity and Age Verification: Confirming that you are aged 21 or above and are who you say you are, as required under jiligame's international gaming licence and responsible gaming obligations;
• Payment Processing: Processing your PKR deposits and withdrawal requests via JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and Cash Deposit channels;
• Fraud and AML Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes in connection with your jiligame account;
• Responsible Gaming: Monitoring your gameplay patterns to identify signs of problem gambling and applying responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion at your request or where jiligame has cause for concern;
• Customer Support: Responding to your queries, complaints, and dispute escalations submitted via live chat or email to [email protected];
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, security, and player experience of the jiligame platform;
• Marketing Communications: Sending you personalised jiligame promotional offers via SMS and email, where you have given explicit opt-in consent to receive such communications. You may withdraw your marketing consent at any time through your account settings or by contacting support.

jiligame processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, financial data, and usage data is necessary to perform the contract between you and jiligame — specifically, to operate your account, process your PKR transactions, and deliver the gaming services you have requested.
• Legal Obligation: jiligame is required by its international gaming licence to conduct KYC verification, maintain AML records, implement responsible gaming measures, and retain transaction records. Processing your data for these purposes is a legal obligation and cannot be refused without affecting your ability to hold a jiligame account.
• Legitimate Interests: jiligame processes technical and usage data on the basis of its legitimate interest in maintaining platform security, detecting fraud, and improving the jiligame service — provided that those interests are not overridden by your data protection rights.
• Consent: jiligame processes your data for direct marketing communications only where you have given freely, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jiligame does not sell your personal data. jiligame may share your personal data with the following categories of recipients in the circumstances described:

7.1 Service Providers

jiligame shares data with carefully selected third-party service providers who process data on jiligame's behalf under written data processing agreements. These include: KYC and identity verification providers; payment gateway operators for JazzCash, EasyPaisa, and banking channel transactions; cloud infrastructure and hosting providers; fraud detection and risk management systems; and customer support platform operators. All service providers are contractually prohibited from using your data for any purpose other than providing services to jiligame.

7.2 Regulatory and Legal Disclosure

jiligame may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other governmental bodies where required by applicable law, a court order, or jiligame's licensing obligations. Such disclosures may include transaction records in connection with an AML investigation, account data in response to a fraud inquiry, or identity verification records as required by a licensing authority.

7.3 Group Entities

jiligame may share your personal data with affiliated entities within the jiligame group of companies where necessary for account administration, fraud prevention, or platform development purposes. All intra-group data sharing is governed by internal data sharing agreements consistent with this Privacy Policy.

jiligame uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you access the jiligame platform. jiligame uses the following categories of cookies:

jiligame does not use third-party advertising cookies or cross-site tracking cookies. You can manage or disable cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging into your jiligame account. Disabling analytics or functional cookies will not prevent platform access but may reduce the quality of your gaming experience.

jiligame implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• AES-256 encryption for all personal and financial data stored at rest on jiligame's servers;
• TLS 1.3 encryption for all data transmitted between your device and jiligame's platform;
• Two-factor authentication (2FA) available to all jiligame account holders;
• Role-based access controls limiting jiligame staff access to personal data to those with a demonstrable operational need;
• Regular penetration testing and security audits of the jiligame platform and infrastructure;
• Real-time fraud monitoring systems that flag unusual account or transaction activity for immediate review;
• Secure, access-controlled data centres hosting jiligame's player database.

jiligame retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by jiligame's international gaming licence and applicable regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, jiligame will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where jiligame anonymises data for statistical or analytical purposes, the anonymised data may be retained indefinitely as it no longer constitutes personal data.

As a jiligame player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us via live chat or at [email protected] with the subject line "Data Rights Request". jiligame will acknowledge your request within 72 hours and respond in full within 30 days.

jiligame is strictly a 21+ platform. jiligame does not knowingly collect, process, or retain personal data from any individual under the age of 21. All players are required to confirm their age at registration, and jiligame conducts KYC age verification before processing any withdrawal to ensure compliance with its international gaming licence obligations.

If jiligame becomes aware that personal data has been collected from an individual under the age of 21, jiligame will immediately: suspend the relevant account; void all gameplay and wagering activity conducted on the account; return any net deposited funds to the original payment method; and permanently delete all personal data associated with the account, subject to any mandatory retention requirements imposed by jiligame's licensing authorities.

The jiligame platform may contain references to third-party payment processors and game content providers. These third-party services operate under their own privacy policies, which jiligame does not control and is not responsible for. jiligame's Privacy Policy applies solely to data collected through the jiligame platform itself.

jiligame's game content is provided by licensed third-party game developers. These developers may collect certain technical gameplay data directly from your device as part of the game delivery process. jiligame selects game providers who operate under privacy standards consistent with jiligame's own data protection obligations, but players should be aware that separate data processing may occur within third-party game environments.

jiligame reserves the right to update or modify this Privacy Policy at any time. Where a proposed change is material — meaning it significantly affects how jiligame collects, uses, or shares your personal data — jiligame will provide advance notice of the change via SMS to your registered Pakistani mobile number or via a platform notification displayed upon your next login.

Minor and non-material updates — such as typographical corrections, clarifications, or formatting changes — may be made without advance notice. The effective date at the top of this Privacy Policy will always reflect the date on which the most recent version became operative. We encourage all jiligame players to review this Privacy Policy periodically to remain informed about how their data is being handled.

Your continued use of the jiligame platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy. If you do not accept the updated Privacy Policy, you should discontinue use of the platform and contact jiligame to request account closure and return of your PKR wallet balance.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jiligame holds about you, please contact jiligame's data protection team through the following channels:

• Live Chat: Available 24/7 directly on the jiligame platform — the fastest channel for urgent data-related queries and immediate account security concerns.
• Email: [email protected] — for formal data rights requests, complaints, and written correspondence regarding this Privacy Policy. Please include "Privacy Policy" or "Data Rights Request" in the subject line to ensure your email is routed to the correct team. jiligame aims to acknowledge all Privacy Policy-related email enquiries within 72 hours.